---
title: "Service & Support | HENGFENG"
description: "Installation, training, spare parts and remote support for HENGFENG lines."
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locale: en
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---
> Index of every page on this site: [llms.txt](https://staging.hengfeng-machinery.com/llms.txt)
Service & Support
# Lifetime Backup.
From the first drawing to the ten-thousandth hour of production — our engineers stay on your line. 2-hour response, 24-hour on-site, 98% customer satisfaction.
**2**H****Response to 95% of requests
**24**H****On-site for 90% of cases
**98**%****Customer satisfaction
S.01**Customization**
Line layout, moulds and specs engineered around your product. S.02**Installation & Commissioning**
On-site setup, calibration and first-article approval by our team. S.03**Maintenance & Spare Parts**
Scheduled service and genuine parts shipped worldwide, fast. S.04**Operator Training**
Hands-on training for your operators and maintenance crew.
**S.01**
## **Equipment Customization**
One-on-one engineering: line layout, moulds and specifications built around your product, output target and floor plan.
- **Layout design**
- **Custom mould program**
- **Output & material tuning**
**S.02**
## **Installation & Commissioning**
Full on-site installation, calibration and first-article approval by our technician team — fast ramp-up to rated output.
- **On-site setup**
- **Calibration & FAT**
- **First-article approval**
**S.03**
## **Maintenance & Spare Parts**
Scheduled maintenance, emergency troubleshooting and genuine spare parts shipped worldwide. Hotline +86 577 6557 5056.
- **Scheduled service**
- **24h emergency response**
- **Genuine parts stock**
**S.04**
## **Technical Training & Support**
Hands-on training for operators and maintenance crews, on-site or at our Ruian factory.
- **Operator training**
- **Maintenance crew program**
- **Remote support**
**FAQ**
## **Straight **Answers.
###
PP, HIPS, PET, PS, PE, PLA and PBAT, including recycled-content sheet, depending on line configuration.
###
Standard programs cover 8–32 oz cups; custom moulds from 101×101 mm to 300×300 mm forming area.
###
Up to 48 cycles per minute dry speed (HFTF-70T), with in-mould cutting at 7 bar.
###
Yes. Our technician team handles on-site installation, commissioning and first-article approval worldwide.
###
95% of service requests answered within 2 hours; on-site support within 24 hours for 90% of cases.
###
Yes, the HFSJ in-line crusher returns trim as 3–5 mm granulate directly to extrusion, at up to 750 kg/h.
###
Yes — multi-cavity cup, bakery and tray moulds, 5-axis CNC ±0.1 mm, magnetic quick-change inserts.
###
ISO 9001 quality system, CE certification, plus environmental and occupational health & safety management systems.
**Download Center**
## **Spec Sheets & **Brochures.
**Zhuorui Brochure 2026.pdf**PDF · 18.87 MB · ENFull company & product catalog
[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20Zhuorui%20Brochure%202026.pdf)
**HFTF-T Series Datasheet.pdf**PDF · ENTilting cup making machine specs
[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20HFTF-T%20Series%20Datasheet.pdf)
**HFSJ Extrusion Lines Datasheet.pdf**PDF · ENSheet extrusion line specs
[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20HFSJ%20Extrusion%20Lines%20Datasheet.pdf)
**HFTF-C Multistation Datasheet.pdf**PDF · ENMultistation thermoformer specs
[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20HFTF-C%20Multistation%20Datasheet.pdf)
**Mould Program Overview.pdf**PDF · ENCustom mould guide
[**Request via Email **](mailto:hf@cn-hfjx.com?subject=Document%20request%3A%20Mould%20Program%20Overview.pdf)
**Videos & Gallery**
## **From The **Floor.
**After-Sales Hotline**
## **Talk To Service.**
Spare parts, troubleshooting or a scheduled visit — one call reaches the engineers who built your line.
[**Get a Quote **](https://staging.hengfeng-machinery.com/contact)
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```
## Sitemap
See the full [sitemap](https://staging.hengfeng-machinery.com/sitemap.md) for all pages.